Refund Policy

PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS AND REMEDIES.

Last Revised: 20-12-2020

1. STANDARD REFUND TERMS

Products purchased from ZykarHost may be refunded only if canceled within 30 days of the date of the transaction.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by ZykarHost in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

2. PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Hosting (all plans, except first payment after Free Trial)
  • SSL Certificates
  • Email Hosting

3. PRODUCTS & SERVICES NOT AVAILABLE FOR REFUNDS

  • Redemption Fees
  • Domain Names
  • Privacy Protection
  • cPanel License
  • WHMCS License
  • Other License
  • Migration Fees
  • Professional Service Fees (Graphic Design, Web Design & Mobile App Development)

4. PAYMENT METHODS WITH SPECIAL REFUND TERMS:

Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance. 

However, we can offer refunds to your ZykarHost Balance and/or to PayPal in a case when you provide a valid PayPal account that belongs to you. 

5. REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.